As a disability support worker you might be required to interact with people who are suffering from a mental or physical illness. It’s your job to make sure they don’t feel alone and are able to live their best lives.
This can be challenging work that requires you to be resilient, eager to learn and empathetic. It can be a rewarding career if you have the right approach.
Ask Before You Help
When you support someone with a disability support Melbourne , it’s important to ask first. Respect their decision, even if they seem to be struggling.
People with disabilities come in many forms, so it is important to get to know them and make sure that you are meeting their needs.
For example, people with intellectual disabilities may need help in areas of reasoning, learning, problem-solving, and adaptive behavior.
They also have limited social and emotional skills, so it’s important to understand how you can best help them.
You might need to wait for the person to accept your offer of assistance, give him or her extra time, or follow up with instructions.
It is good business practice to make sure you’re able to accommodate the needs of all customers, regardless of their ability level. This makes everyone feel more comfortable and will increase the chances that they’ll come back again.
It is important to remember that disability can affect many people with different needs and coping strategies. This diversity doesn’t mean that one size fits all when it comes to helping a person with a disability.
This can be especially true in customer service situations. For example, a person with a disability might ask to sit rather than stand in line or might request that you write down directions for them so they can remember them.
These examples may seem a little strange, but they are likely due to the individual’s disability.
As with any other type of communication, putting the person first is always best (i.e., “person with autism” or “person who uses a wheelchair”). However, some members of the disability community prefer identity-first language, which puts their disability before them (i.e., “person with cerebral palsy”).
Be Aware of Awkwardness
It is not uncommon for people to feel awkward when it comes down to disability support. Even small, seemingly insignificant moments of awkwardness can lead to social exclusion and prejudice.
Scope recently launched a new campaign, End the Awkward, aimed at getting people thinking differently about disabled people. It uses humor to encourage people to see disabled people as equals rather than as being different.
Awkwardness can come from fear or a lack of life experiences with people with disabilities. You can change this by practicing disability etiquette. This booklet provides some simple guidelines that will help you create positive interactions with individuals with disabilities. You will also feel more comfortable in the process.
When it comes to disability support, the best practice is to be respectful. This doesn’t mean you should avoid talking about disability or be condescending – it just means you need to put the person first.
Disabled people want and need the same things you do – love, security, personal accomplishment, and the opportunity to exercise control over their lives and environments. They also want to feel respected.
In fact, our study found that when people were treated with respect, their quality of life was significantly better. This is because disabled people are more likely to have access to services and community opportunities when they are treated with respect.
Organizational support can help achieve this goal by understanding the needs of the person in respect, making sure that interactions with them are respectful, and identifying and providing supports that will enhance their self-image. When this happens, disabled people are approximately 170 times more likely to be and feel respected than when organizations don’t do these things.